Washing/drying method:
Machine wash
• Wash inside out: This protects the flocking and reduces wear caused by friction with other clothes or the machine drum.
• Wash Bag: Using a fine mesh wash bag is a great idea to minimize friction and prevent the flocking from fraying.
• Gentle washing mode: This is essential to avoid excessive mechanical action which could damage the fabric or flocking.
• Soaking function: Controlling the soaking time is wise to prevent the flocking from peeling off.
Hand washing
• Water temperature: Using room temperature water is recommended, as hot water can weaken the flocking glue.
• Gentle handling: Gently rubbing to clean spots is important to avoid damaging the flocking.
Drying method
• Dry inside out: This protects the flocking from direct UV rays, which can cause fading.
• Avoid wringing: Gentle spinning or using the machine's dehydration cycle is best to maintain the shape and integrity of the jersey.
• Air dry: Drying in a well-ventilated area and away from direct sunlight preserves the fabric and flocking.
Flocking repair
• Using an iron: This method can be effective, but it is crucial to be careful not to overheat or press too hard, as this could damage the flocking. Using parchment paper is a good practice to protect the fabric.
Additional suggestions
• Washing products: Use mild detergents, without bleaching agents, to preserve the color and quality of the jersey.
• Preliminary test: Before attempting to repair the flocking with an iron, test on a small, inconspicuous area to avoid possible damage.
Customs:
If your order has been seized by customs, there is no need to contact us. We are already informed and will resend the order directly. As soon as it is shipped, you will receive a new tracking number by email within a maximum of 3 working days.
Do you ship abroad?
Yes! We ship worldwide.
What is the delivery time for my order?
Please allow 12-23 business days for delivery of your order (European delivery times). Your order will take an average of 1-8 business days to process.
Shipping times vary depending on location. Here are our current estimates:
-France (Standard Delivery: 9-15 working days)
-United States (Standard Shipping: 9-20 business days)
-Canada, Europe (Standard Delivery: 9-15 business days)
-Australia, New Zealand, DOM TOM (Standard Delivery: 25-35 working days)
-Mexico, Central America, South America (Standard Shipping: 9-15 business days )
Can I cancel my order?
Sure! You have 48 hours to cancel your order, please log in to your account or create one with the email address you used to place your order. Once logged in, you will be able to cancel your order through your order history.
I placed an order and paid, but I didn't receive a confirmation email.
You will always receive a confirmation email immediately after your order has been processed. If you do not receive a confirmation email (and see that you have been charged), this means that you have not provided us with your correct email address.
How do I get a refund for an item that is the wrong size?
Our company does not accept any returns, we refund immediately in case of a problem coming from us. Unfortunately size problems are not considered as "our fault" because there is a size guide set up which is very clear.
Do you sell or store my information?
All information we receive about our customers is confidential and is never shared with any third parties. The only information we can see is shipping and billing details.
I have a problem with my order
If you received the wrong or defective items, please contact us at u2mmaillot@gmail.com for a refund. If, and only if , after the maximum waiting period of 20 working days, you have not received your order or your tracking number, and you have ensured that your email address is valid when placing the order, you can contact us at u2mmaillot@gmail.com. If you do not meet these criteria, you may not receive a response from us.
Questions related to delivery:
1. What is the processing and shipping time for items?
- After receiving your order, we perform quality checks and tests to ensure the quality of the product before shipping. Processing time varies depending on the specific product, with an average time of approximately 4 to 8 business days.
2. How long will it take to ship my order?
- Shipping time is 1-8 business days.
3. Can I track my order?
- Once your package has been shipped, you will receive an email with the carrier's contact details and your shipment number, which you can use to track your order.
4. Can I change my address?
- Please cancel the order and reorder. We are not responsible if the 48 hour deadline is exceeded.
5. Can I have my order delivered to countries other than France?
- Yes! We ship worldwide for free on orders over €75.
